You are not currently logged in. » Login |
![]() Limited WarrantyHorizon Cabinet Door Co. warrants that its products will be free from defects in materials and workmanship for a period of one year from date of shipment. The warranty applies only to defects. natural characteristics inherent in wood, such as variations in color and wood grain patterns, mineral streaks, pitch pockets, etc., will not be considered defects unless they exceed reasonable tolerance. (See Wood Specie Grading Specifications.) The warranty applies to the repair or replacement of the defective product and does not include expenses incurred in the finishing, removal, shipment or installation of the product. It does not apply in the case of normal wear, misuse, abuse, improper finishing, improper storage*, and improper installation. *Doors and other wood products must not be exposed to excessively dry, hot, or humid conditions. Extreme moisture changes can occur in less than 24 hours causing wood to warp, twist, or crack.
Other Conditions of Warranty:
(*Includes mullion and frame-only doors) Cabinet doors, drawer fronts or other products shipping outside the continental U.S. will not be covered by this warranty unless explicitly stated in writing at the time the order is placed. Repair or replacement of any warranty item is at the sole discretion of Horizon Cabinet Door Co. Our liability is limited to the net invoice price for the items sold by us. Horizon Cabinet Door Co. continually strives to improve and revise its product offering. We reserve the right to make changes in materials and specifications without prior notification. Material and specification changes are not valid reasons for product refusal or replacements under warranty claims. There are no other warranties of any kind, expressed or implied. ReplacementsRepair or replacement of any warranty item is at the sole discretion of Horizon Cabinet Door Co. Our liability is limited to the net invoice price for the items sold by us. Requests for replacements or any problem reports should be sent to the support email address shown near the bottom of this page. Any request for replacement or credit due to damage must be sent within 5 business days of receipt of the shipment and must include the following:
Any request for replacement or credit due to manufacturing error must include the following:
Any request for replacement or credit due to missing items must include the following:
Any request for replacement or credit for any other reason must include the following:
In most cases, the above information and photographs will be enough for us to make decisions regarding replacements or credits. However, after we review the photos and information provided, we may require that the product(s) be returned to us (at our cost) for repair or rework. We will not replace or credit any products that were incorrectly ordered. |