Click here for our COVID-19 statement (updated 11/18/2020).
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Horizon Cabinet Door Co. is beginning to encounter some delays related to the latest wave of the Coronavirus pandemic. As of now (Nov 18), our production facility is processing Horizon orders at or near our published lead times, but that will likely be changing shortly. For the foreseeable future, there may be delays of one to several days added to our standard lead times. Some of these delays may be predictable and included in the ship date notifications we email after your order is placed, some others may be less predictable.

We have also encountered some minor delays on our receipt of materials due to the recent West Coast fires and may see others due to potential interstate shipping restrictions. To this point, we have been able to work through these material delays with minimal impact on our customers and we hope to continue to do so.

We are working hard to keep our staff safe, but our customers should be aware that an extended shutdown of our entire production facility is a possibility at any time, caused directly or indirectly by the pandemic. Should such a shutdown be required, all orders will be delayed until the plant is re-opened. In-process orders will be completed at that time and new orders will be queued according to the sequence in which they were received. We will not be able to cancel, change or refund payment for any order that is in-process, in-transit, or in the production queue in the event that a shutdown or slowdown occurs.

We expect that our customer service staff will continue to work full-time (safely, from home as they are now) to answer your questions.

We will update this statement if there are any significant changes.